Prize drawing entries when you refer a friend and they become a client.
It is important to make sure we honor each of our guests as fairly as possible.
We understand that sometimes things happen however, the client scheduled after you may be on break or a tight schedule. In either case, everyone has a schedule to keep.
With that said, in the event a client is late for arrival for his/her scheduled appointment time, the late time is deducted from the scheduled time slot with the full amount for the scheduled services being due for the scheduled services. This allows our therapist(s), technician(s), and clinicican(s) to stay on time for other scheduled clients and duties.
In the event that a scheduled appointment cannot be kept by the client(s), we do not offer refunds on pre-paid services. You may however be rescheduled to another convenient day and time with at least 24 hours cancellation and rescheduling notice for which there is no fee provided the 24 hour notice is given.
Failure to provide a minimum of 24 hours notice for rescheduling or cancellation, may result in retainment of 50% of the total scheduled service charge to cover related staff, room prep time, and the service product preparation expenses while the balance (50% of the scheduled charges) will be applied to a rebooking date or a gift card/certificate for future use.
Choosing to use our services constitutes your agreement to our policies.
Time for you has been set aside, staff secured, tables and rooms prepped, in some cases, products mixed. Failing to show for the scheduled appointment may result in the relinquishment of full amount of the funds pre-paid as well as the services scheduled.
Scheduling our services is your consent to our policies.
Massage Therapy Draping Policy;
You will be draped for comfort, warmth, and modesty. Draping is a requirement under Texas Law.
Sexual comments, jokes, or advances, sexual movements, removing the draping, inappropriate touching of self and/or touching your massage therapist, will be cause to terminate your session with full payment due. Police will be notified and charges will be filed.